Frequently Asked Questions
Everything you need to know about your ROOTED experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location but usually arrive within 7-14 business days.
How do I initiate a return or exchange?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition with tags attached. Simply visit our online portal to generate a prepaid shipping label.
Are ROOTED garments sustainably sourced?
Yes, sustainability is at our core. We use 100% organic cotton and recycled materials, ensuring ethical manufacturing processes across our entire supply chain.
How can I track my order?
Once your order ships, you will receive an email with a unique tracking number and a link to follow your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.